Judges Comments: Paulas description of the costs of innovation it implemented is the most detailed of any of this year’s applicants. There is evidence of a serious commitment to a professional rebranding process supported by investment to enable it to succeed. It is clear that the rebranding was examined from several different perspectives. As such, it brought with it opportunities to present a new look at the company's value proposition, to gain increased attention from its existing and potential customers, to shape the redecoration of a nice, new look store, a way of keeping up with competitors, of adapting to the new expressway and airport plans AND opportunities to attract staff who wanted to work in an upmarket home store.