Judges Comments: “Foxton New World continues to impress with its customer-centric focus. Its focus on innovation, given its every-day operations as a supermarket, was an unexpected attribute. It invested in a SAP system, which is business management software to complement its Customer Relationship Management model. Then, Foodstuffs went further, sending its SAP champion to learn about the implementation from another store. It was possible to use this tool to improve customer loyalty and retention as well as EBITDA. Foxton New World have demonstrated genuine care about employees as people and invested in them in a highly personal way, to the benefit of the employees, their families, and the wider community.”
Finalists: My Ride Levin, Waikanae Beach Four Square, Foxton New World & Framed Alive.